• Return Policy

    This Return Policy was updated  on February 01, 2025.
    At Felix Stocks Store, customer satisfaction is our top priority. Store is committed to resolving issues quickly and fairly. Please review store return policy carefully before submitting a return request.

    Eligible Return Reasons

    You may request a return under the following conditions:

    • Wrong item(s) delivered

    • Item(s) does not match your order description

    • Item(s) was damaged during shipping

    • Item(s) is not functioning or has a manufacturing defect

    • Any verified manufacturing fault

    Return Terms

    • Return Window:
      Returns are accepted within 85 days of the delivery date. Requests submitted beyond this period will not be eligible.

    • Evidence Requirements:
      All return requests must include real and clear photographs and an unboxing video that clearly show the issue and the condition of the product and packaging.

    • Return Shipping Instructions:
      Item must be returned using a trackable courier service. Customers must choose a reputable courier that provides a tracking number. Return shipping costs will be covered by store for eligible returns after store receive the item. Please retain the receipt and tracking number, and email it to returns@felixstocks.com.

    • Lost or Damaged Returns:
      If an item is lost or damaged during return shipping, the customer is responsible for filing a claim with the courier. Store will take clear, detailed photographs and an unboxing video to document the condition of the returned item(s) upon receipt. Store is not liable for items lost before item(s) arrive at store warehouse or for items damaged during return shipping.

    • Inspection Process:
      Once received, the product will be inspected by store team to validate the return claim based on submitted evidence.

    • Approved Returns:
      If approved, store will ship a replacement item at no additional cost. If a replacement is unavailable, a full refund will be issued.

    • Buyer's Remorse:
      If you change your mind about your purchase, exchanges may be allowed. However, return shipping and refund processing costs will be the responsibility of the customer.

    • Invalid Return Conditions:
      Returns will not be accepted if the item is:

      • Damaged due to misuse or not following instructions

      • Incorrectly installed or assembled

      • Used with incompatible power sources

      • Modified or tampered with

      • Returned without evidence or outside the return window

    • Restocking Fee:
      Store do not charge a restocking fee for valid returns.

    • Refund Processing:
      Refunds will only be issued if a replacement is unavailable. Refunds will be processed within 10 business days after the return is received and verified.

    How to Request a Return

        1. Log in to your account at felixstocks.com

        2. Click Returns Form in top menu or footer menu

        3. Filling Order Information; Product Information; and Other Information

        4. Enter code to captcha box

        5. Click I have read and agree to the Return Policy

        6. Submit

    Order Cancellations

    • Cancellation Period:
      Orders can be canceled only before shipped. Once the order has left store warehouse, cancellation is no longer possible.

    • Post-Shipment:
      If the order has been shipped, please follow the return process instead.

    • Refund Timeline:
      Approved cancellations will be refunded within 10 business days.

    • How to request Cancellation:

      • Forward your order confirmation to: return@felixstocks.com

      • Use the subject line: Cancellation - [Order ID] - [Customer Name]

      • Example: Cancellation - #451 - John Doe

    Order Holds

    You may request your order to be placed on hold if it has not yet been shipped.

    • Eligibility: Only unshipped orders are eligible

    • Reason: For updates, changes, or adjustments requested by the customer

    • Hold Duration: Orders may be held for a maximum of 5 business days

    • If no confirmation is received within this time frame, the order will proceed as originally placed

    • How to Request a Hold:

      • Subject Line: Hold - [Order ID] - [Customer Name]

      • Example: Hold - #451 - John Doe

    If you have any questions or need assistance, please contact store support team at return@felixstocks.com

    We appreciate your trust in Felix Stocks Store and are here to ensure your experience is smooth, secure, and satisfactory.

    NB: Return Policy is part of Terms & Conditions.