• Privacy Policy

    This Privacy Policy was updated  on September 30, 2024.

    At Felix Stocks, we respect and value the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and interact with our website, felixstocks.com. By using our website and services, you consent to the practices described in this policy.

    1. Information We Collect

    When you use our website, we may collect the following types of information:

    a. Personal Information

    Provided directly by you when placing an order, registering, or contacting us, including but not limited to:

    • Full name

    • Billing and shipping address

    • Email address

    • Phone number

    • Payment details (processed securely via third-party gateways such as PayPal or credit card processors)

    b. Non-Personal Information

    Automatically collected when you browse our website, such as:

    • IP address

    • Browser type and version

    • Device information (desktop, mobile, tablet)

    • Operating system

    • Website usage statistics (pages visited, time spent, referral links, etc.)

    c. Cookies and Tracking Data

    We use cookies and similar technologies to:

    • Enhance your browsing experience

    • Remember your preferences (e.g., language, currency, shopping cart)

    • Analyze traffic and user behavior for website improvements

    You may disable cookies in your browser settings, but some features of our site may not function properly without them.

    2. How We Use Your Information

    We use the collected information to:

    • Process and fulfill your orders

    • Communicate with you regarding your purchase, shipping, and support inquiries

    • Send you important updates, promotions, and newsletters (if you have opted in)

    • Improve website functionality, services, and customer experience

    • Detect and prevent fraudulent activities, security breaches, or misuse of our services

    • Comply with legal, regulatory, and tax obligations

    3. How We Protect Your Information

    At Felix Stocks, we take your data security seriously. We implement industry-standard security measures to safeguard your personal information, including:

    • SSL encryption for secure browsing and transactions

    • Restricted access to personal data by authorized personnel only

    • Regular monitoring of systems for vulnerabilities and potential threats

    However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    4. Sharing and Disclosure of Information

    We do not sell, trade, or rent your personal data to third parties. Your information may only be shared under the following circumstances:

    • Service Providers: With trusted third-party providers (e.g., payment processors, shipping companies, IT service providers) necessary to complete transactions and deliver services.

    • Legal Compliance: When required by law, regulation, or government authorities.

    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

    All third-party partners are obligated to protect your data and use it only for the intended purposes.

    5. Data Retention

    We retain your personal information only as long as necessary to:

    • Fulfill orders and provide services

    • Comply with legal, accounting, and regulatory requirements

    • Resolve disputes and enforce agreements

    Once data is no longer needed, we securely delete or anonymize it.

    6. Your Rights

    As a customer, you have the following rights regarding your personal data:

    • Access: Request a copy of the personal information we hold about you.

    • Correction: Request updates or corrections to inaccurate or incomplete data.

    • Deletion: Request deletion of your data where legally permissible.

    • Restriction: Request limitation of data processing in certain circumstances.

    • Opt-Out: Unsubscribe from marketing communications at any time by using the “unsubscribe” link in emails or contacting us directly.

    To exercise these rights, please contact us at care@felixstocks.com.

    7. Third-Party Links

    Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies before providing any personal information.

    8. Children’s Privacy

    Felix Stocks does not knowingly collect personal information from children under the age of 13. If we discover that such information has been provided to us, we will promptly delete it. Parents or guardians who believe their child has submitted personal information to us should contact care@felixstocks.com.

    9. International Customers

    By using our services, customers outside of our primary operating country acknowledge and agree that their personal information may be transferred, stored, and processed in jurisdictions where our servers and service providers are located.

    10. Changes to This Privacy Policy

    Felix Stocks reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the last updated date indicated at the top. Continued use of our website after changes indicates acceptance of the revised policy.

    11. Contact Us

    If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at care@felixstocks.com.

    NB: Privacy Policy is part of Terms & Conditions. For more information please visit Terms & Conditions page.