• Terms & Conditions

    Term & Conditions page was updated on February 01, 2025.

    Welcome to Felix Stocks – felixstocks.com. By accessing, browsing, or purchasing through store website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing any order.

    1. Business Hours

    • Working Days: Monday to Saturday

    • Working Hours: 08:00 AM – 06:00 PM (GMT+7)

    • Closed on: Sundays, national holidays, and government-declared public holidays.

    Orders placed outside business hours will be processed on the next working day.

    2. Currency and Payment

    • All prices are listed in United States Dollars (USD).

    • Store accept multiple payment methods, including:

      • PayPal

      • Major credit/debit cards (Visa, MasterCard, American Express, etc.)

    • For credit card transactions, customers may link their cards to their PayPal account for secure processing.

    • All payments must be made in full before the order is shipped.

    3. Product Warranty

    All products sold on Felix Stocks include a warranty provided either by the manufacturer or store, depending on the product.

    • Please check the warranty card (if included) and follow the instructions for activation.

    • General warranty conditions cover manufacturing defects.

    • The warranty does not cover:

      • Damages caused by misuse, abuse, or negligence

      • Unauthorized modifications or repairs

      • Accidental damage, drops, or improper installation

      • Normal wear and tear

    • Warranty terms (duration, coverage, claim process) vary by product and brand.

    4. Use of Products

    Products are intended for both professional and personal use. Customers are responsible for:

    • Ensuring the tools are used safely and appropriately

    • Following safety guidelines and local regulations

    • Using protective gear when required

    Felix Stocks is not liable for injuries, damages, or losses caused by improper or unsafe use of products.

    5. Disclaimer of Liability

    Felix Stocks shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from:

    • Use or inability to use the products

    • Improper handling, installation, or application

    • Business interruptions, loss of profits, or data

    Store liability is limited only to the extent permitted by law and, in any case, shall not exceed the purchase price of the product.

    6. Trademarks

    All trademarks, logos, and brand names displayed on this website are the property of their respective owners. Unauthorized use, reproduction, or distribution of these marks is strictly prohibited without prior written permission.

    7. Confidentiality

    Any information shared by customers (including personal, financial, and order data) will be kept strictly confidential in accordance with store Privacy Policy page.

    • Store do not sell, rent, or disclose customer information to unauthorized third parties.

    • Data is only used for order processing, customer support, and business purposes.

    8. Privacy Policy

    Please refer to store full Privacy Policy available on the Privacy Policy page.

    9. Shipping Policy

    Please refer to store full Shipping Policy available on the Shipping Policy page.

    10. Return & Refund Policy

    Please refer to store detailed Return Policy available on the Return Policy page.

    11. Force Majeure

    Felix Stocks shall not be liable for delays or failures caused by events beyond store reasonable control, including but not limited to:

    • Natural disasters (earthquakes, floods, storms)

    • Acts of war, terrorism, or civil unrest

    • Government restrictions or sanctions

    • Labor strikes or industrial disputes

    • Epidemics or pandemics

    • Power outages, communication failures, or transportation disruptions

    12. Changes to Terms

    Felix Stocks reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with the latest revision date.

    Continued use of store site and services indicates acceptance of any changes.

    13. Governing Law and Jurisdiction

    These Terms and Conditions are governed by and construed in accordance with applicable laws of store operating jurisdiction. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts in store location of operation.

    Important Notice

    By placing an order or purchasing any product from Felix Stocks – felixstocks.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

    If you have any questions or need further clarification, feel free to contact us at:

    FELIX STOCKS STORE
    Email: care@felixstocks.com
    Phone: +6281344989131
    Address:  Jalan Ruko Glodok Jaya No 83-85, Kel. Mangga Besar, Kec. Taman Sari, West Jakarta, Province Jakarta, Indonesia - 11180